Monthly EZ Pay Frequently Asked Questions
- What is Monthly EZ Pay?
- Is there a charge for Monthly EZ Pay?
- Who is eligible to participate in Automatic Bill Payment?
- What are the advantages of Automatic Bill Payment?
- Is Automatic Bill Payment confidential?
- Will I still receive a City of Terre Haute monthly bill?
- What are my payment choices with Monthly EZ Pay?
- When will my checking account or credit card be charged?
- How will I know when Automatic Bill Payment has been activated?
- What if I change banks or accounts while on Automatic Bill Payment?
- How do I change my banking information without calling?
- What if my bank returns a payment?
- How do I cancel Monthly EZ Pay?
- What if I don't agree with the amount charged through Automatic Bill Payment?
- How do I sign up for Monthly EZ Pay?
- Still have questions?
1. What is Monthly EZ Pay?
A) Eliminate late payment fees and postage costs by signing up for our convenient Monthly EZ Pay option. Monthly EZ Pay saves you time and money while you LIVE GREENER with paperless e-bills. On the billing date each month you'll receive your sewer e-bill in your email inbox. On the payment due date your monthly sewer bill amount will be automatically deducted from the checking/savings account (no fee) or the credit/debit card (a fee applies) of your choice.
2. Is there a charge for Monthly EZ Pay?
A) The City of Terre Haute does not charge a fee for using Monthly EZ Pay. However, if you enroll in Monthly EZ Pay using a credit or debit card, the card processing company (VISA, MasterCard, Discover) will charge you a service fee per transaction of $2.00 for residential customers and $12.00 for each $500.00 billed for commercial customers. This fee is paid directly to the card processing company and no part of the fee is retained by the City of Terre Haute.
3. Who is eligible to participate in Automatic Bill Payment?
A) Automatic Bill Payment option is open to any City of Terre Haute customer with an account in good standing.
4. What are the advantages of Automatic Bill Payment?
A) Automatic Bill Payment is the most convenient way to pay your City of Terre Haute bill. Your amount due will automatically be charged each month to the checking account, savings account, or credit card of your choice, eliminating the hassle of writing a check and dropping it in the mail.
5. Is Automatic Bill Payment confidential?
A) Yes, both the City of Terre Haute and our financial institutions are required to keep your banking information confidential.
6. Will I still receive a City of Terre Haute monthly bill?
A) Yes; online. When you enroll in Monthly EZ Pay you will no longer receive your monthly sewer bill in the mail. Instead on the billing date each month you will receive your City of Terre Haute sewer e-bill in your email inbox.
7. What are my payment choices with Monthly EZ Pay?
A) You can choose to pay your monthly sewer bill by having the billed amount automatically withdrawn from a:
- Checking account (with no service fee)
- Savings account (with no service fee)
- Credit or debit card of your choice.
- If you enroll in Monthly EZ Pay using a credit or debit card, the card processing company (VISA, MasterCard, Discover) will charge you a service fee per transaction of $2.00 for residential customers and $12.00 for each $500.00 billed for commercial customers. This fee is mandated by the card processing company, not The City of Terre Haute. This fee is paid directly to the card processing company and no part of the fee is retained by the City of Terre Haute.
8. When will my checking account or credit card be charged?
A) Your credit card or checking account will be charged on the payment due date. If your due date falls on a weekend or holiday it will then be charged the following business day.
9. How will I know when Automatic Bill Payment has been activated?
A) Once automatic draft has been activated you will see the following message on your bill: 'Do Not Pay, Your Bank Will Pay On Due Date'.
10. What if I change banks or accounts while on Automatic Bill Payment?
A) You should contact City of Terre Haute Customer Care at 1-800-955-6598 and tell us that your bank account information has changed. The representative will send out a new authorization form to be completed and mailed back to us. Upon receipt of the authorization form your City of Terre Haute account will be updated with the new banking information. In the interim you may need to pay your City of Terre Haute invoice using another payment option.
11. How do I change my banking information without calling?
A) You will need to fill out the update information form and mail it back, once the new information is received your account will be updated. You can download this form here and fax it to us at: 1-888-470-1902 or mail it to the following address:
City of Terre Haute
PO Box 21043
Tulsa, OK 74121-1043
12. What if my bank returns a payment?
A) Payments may be returned by a financial institution for insufficient funds, closed accounts, or other reasons. If your payment is returned for any reason City of Terre Haute reserves the right to discontinue your participation in the Automatic Bill Payment program. Your financial institution may also charge fees for rejected payments.
13. How do I cancel Monthly EZ Pay?
A) In order to cancel your enrollment in Monthly EZ Pay you must submit the cancellation form by email, fax or mail. We are unable to accept cancellation requests by telephone. You can fill out an online cancellation form and submit it here, or you can download the cancellation letter and fax it to us at 1-888-470-1902 or mail it to the following address:
City of Terre Haute
PO Box 21043
Tulsa, OK 74121-1043
**Please allow 30 days for your request to take effect**
14. What if I don't agree with the amount charged through Automatic Bill Payment?
A) If for any reason you wish to dispute your billing you can contact City of Terre Haute Customer Care at 1-800-955-6598. Any adjustments to your account will be reflected on your next invoice.
15. How do I sign up for Monthly EZ Pay?
A) Simple, just click on the payment option of your choice listed in the options at the top of this page and follow the steps to enroll. Or, download and complete the printable authorization form and mail it to us at the address listed above, or fax it to us at 1-888-470-1902.
16. Still have questions?
A) Send us an email or call our Customer Care center at 1-800-955-6598