Frequently Asked Questions - Sewer Bill Statements

• What is the bill statement cycle?

  • Sewer bills are processed monthly, Reflecting use from previous months (up to 2 months prior). Statements are sent in the mail generally around the 24th of each month.

• When are payments due?

  • Payments are expected on receipt of the bill statement, however a Due Date is indicated. Any payment received past the Due Date will incur a late charge and services will be disconnected if timely payments are not made.

• Where do I get help with my bill statement?

  • Calling Customer Service at 1-800-955-6598 will put you in contact with a Customer Service Representative who will be able to answer your questions.

• How do I make changes to my account?

  • Contact your water service provider for customers who receive water from Indiana American Water Co or Seelyville Water. If you receive your water from a well, contact the local Sewage Billing Office at (812) 244-2343.

• Who do I contact for non-billing questions and/or concerns?

  • You can contact the City of Terre Haute at (812) 244-2343.

• I am going on vacation for an extended time, can I make advance payments?

  • You are welcome to make advance payments or payments over the amount due. These payments will be reflected on your normal monthly bill statements.

• Where can I go to make payments?

  • Using the return envelope with a check payment is the easiest way to make a payment. You can also make online payments using links on the City of Terre Haute website, establish an auto-draft account, make walk-in payments at specific locations indicated in newsletters and direct mailings.