One-Time Bill Payment Frequently Asked Questions
For your convenience as well as control over each of your payments, you can choose our manual online payment method. You simply visit the City of Terre Haute 'Pay My Bill Online' site each month to authorize payment by personal checking account or credit card. With this fast and easy service you don't have to worry about finding a stamp and dropping your payment in the mail.
- What is One-Time Bill Pay?
- Do I need to enter my financial information each time I make a One-Time Bill Pay online?
- Are online transactions secure?
- Will my payment be immediately applied to my account?
- What if my credit card is declined?
- What if my bank returns a payment?
- What account information is needed for proper posting?
- What if I submit incorrect information by mistake?
- What if I submit the wrong dollar amount to be paid?
- How will I know if my payment was successful?
- How do I clear the form and start over?
- Can I view my payment history online?
- If I provide my email address will it be disclosed to third parties?
- What is the difference between One-Time Bill Pay and Monthly EZ Pay?
- Is there a fee for this service?
- Where do I go to make a One-Time Bill Pay payment online?
- Why does the web page appear to hang or not complete when making an online payment using Internet Explorer?
- Still have questions?
A) You can make a One-Time Bill Pay payment by telephone by calling the Customer Care Center at 1-800-955-6598. When you call the Customer Care Center be sure to have your sewage billing account number ready and a Customer Care Representative will assist you in making a one-time payment from the checking/savings account or credit/debit card (fee applies) of your choice.
If you would prefer to make a One-Time Bill Pay payment online just click on your preferred payment method listed in the options found near the top of this page, have your City of Terre Haute sewage bill account number ready, and follow the instructions to submit a One-Time Bill Pay payment using the checking/savings account, or credit/debit card (fee applies) of your choice. *The fee charged for credit and/or debit card transactions is not mandated by the City of Terre Haute, nor do we retain any portion of the fees collected. Fees for credit and/or debit card transactions are paid directly to the card processing company.*
2. Do I need to enter my financial information each time I make a One-Time Bill Pay online?
A) Yes, you will need to provide your financial information to the City of Terre Haute Sewage Billing vendor via the secure website each time you choose to make a One-Time Bill Pay online. When utilizing the One-Time Bill Pay options your financial information is not stored.
3. Are online transactions secure?
A) Yes.
4. Will my payment be immediately applied to my account?
A) No, please allow 1-4 business days for your payment to become effective.
5. What if my credit card is declined?
A) A Customer Care Representative will contact you at the day time number or email address you provide.
6. What if my bank returns a payment?
A) Payments may be returned by a financial institution for insufficient funds, closed accounts, or other reasons. If your payment is returned for any reason City of Terre Haute reserves the right to charge you a fee. Your financial institution may also charge fees for rejected payments.
7. What account information is needed for proper posting?
A) For payments submitted to draft from a checking account you will need to provide the correct 9 digit routing number (if you are unsure what this number is please contact your bank), checking account number, the name of your financial institution, and the name on the checking account. When submitting a payment with a credit card you will need to provide the correct 16 digit account number, expiration date, type of card, the name on the card, and billing address (the billing address must be exactly as it appears on your credit card statement).
8. What if I submit incorrect information by mistake?
A) Your payment will be delayed, resulting in possible interruption of your service. Also you may be charged a fee for a returned payment.
9. What if I submit the wrong dollar amount to be paid?
A) Please contact a Customer Care Representative at 1-800-955-6598 as soon as possible. Please do not resubmit the correct dollar amount, as your account will be debited for both submissions.
10. How will I know if my payment was successful?
A) Once you submit your payment information you will be taken to a confirmation page.
11. How do I clear the form and start over?
A) Go to the bottom of the page and press the 'Reset Form' button.
12. Can I view my payment history online?
A) No, at this time we do not store payment history online.
13. If I provide my email address will it be disclosed to third parties?
A) NO, any information provided on our web site is kept confidential.
14. What is the difference between One-Time Bill Pay and Monthly EZ Pay?
A) Monthly EZ Pay using your checking or savings account is the greenest, easiest, and least expensive payment arrangement. It reduces paper waste going to the landfill, eliminates your postage cost, eliminates check writing, eliminates envelope stuffing, eliminates a walk to the mailbox and potential late fees. When you enroll in Monthly EZ Pay you will receive an email each month notifying you that your bill is available online. On the bill due date the amount due is automatically deducted from the account you enrolled with.
One-Time Bill Pay is a convenient way to pay your bill should you forget to place your payment in the mail on time. It is not automatic like Monthly EZ Pay and does not include E-Bill Paperless Billing. You can call to start the payment process or go on-line to perform a One-Time Bill Pay payment.
15. Is there a fee for this service?
A) The City of Terre Haute does not charge a fee for using One-Time Bill Pay, however, if you make a One-Time Bill Pay payment using a credit or debit card, the card processing company (VISA, MasterCard, Discover, American Express) will charge you a service fee per transaction of $2.00 for residential customers and $12.00 for each $500.00 billed for commercial customers. *This fee is mandated by the card processing company, not The City of Terre Haute. This fee is paid directly to the card processing company and no part of the fee is retained by the City of Terre Haute.*
16. Where do I go to make a One-Time Bill Pay payment online?
A) Simply click on your preferred payment method listed in the options found near the top of this page, have your City of Terre Haute sewage bill account number ready, and follow the instructions to submit a One-Time Bill Pay payment using the checking/savings account, or credit/debit card (fee applies) of your choice.
17. Why does the web page appear to hang or not complete when making an online payment using Internet Explorer?
A) You may need to make changes to your Internet Explorer browser indicating a trusted site for: https://billview.techpay.net and https://secure.authorize.net
B) Click Here to view detailed instructions.
A) Send an email, or contact our Customer Care Center at 1-800-955-6598.