A) Automatic Bill Payment is the hassle free way to pay your bill on the due date.
A) There is not a charge from the City of East St. Louis for this service.
A) Automatic Bill Payment option is open to any City of East St. Louis customer with an account in good standing.
A) Automatic Bill Payment is the most convenient way to pay your City of East St. Louis bill. Your amount due will automatically be charged each month to the checking account, savings account, or credit card of your choice, eliminating the hassle of writing a check and dropping it in the mail.
A) Yes, both the City of East St. Louis and our financial institutions are required to keep your banking information confidential.
A) You can choose to pay your bill with an automatic monthly checking account debit, savings account debit, or a credit card charge. We accept MasterCard, Discover, American Express and VISA.
A) Your credit card or checking account will be charged on the payment due date. If your due date falls on a weekend or holiday it will then be charged the following business day.
A) Once automatic draft has been activated you will see the following message on your bill: 'Do Not Pay, Your Bank Will Pay On Due Date'.
A) You should contact City of East St. Louis Customer Care at 1-800-955-6598 and tell us that your bank account information has changed. The representative will send out a new authorization form to be completed and mailed back to us. Upon receipt of the authorization form your City of East St. Louis account will be updated with the new banking information. In the interim you may need to pay your City of East St. Louis invoice using another payment option.
A) You will need to fill out the update information form and mail it back, once the new information is received your account will be updated. You can download this form here and fax it to us at: 1-888-470-1902 or mail it to the following address:
PO Box 470099
A) Payments may be returned by a financial institution for insufficient funds, closed accounts, or other reasons. If your payment is returned for any reason City of East St. Louis reserves the right to discontinue your participation in the Automatic Bill Payment program. Your financial institution may also charge fees for rejected payments.
PO Box 470099
A) If for any reason you wish to dispute your billing you can contact City of East St. Louis Customer Care at 1-800-955-6598. Any adjustments to your account will be reflected on your next invoice.
A) Send us an email or call our Customer Care center at 1-800-955-6598