1. What is Automatic Bill Payment?

    A) Automatic Bill Payment is the hassle free way to pay your bill on the due date.


2. Is there a charge for the Automatic Bill Payment

    A) There is not a charge from the City of East St. Louis for this service.


3. Who is eligible to participate in Automatic Bill Payment?

    A) Automatic Bill Payment option is open to any City of East St. Louis customer with an account in good standing.


4. What are the advantages of Automatic Bill Payment?

    A) Automatic Bill Payment is the most convenient way to pay your City of East St. Louis bill. Your amount due will automatically be charged each month to the checking account, savings account, or credit card of your choice, eliminating the hassle of writing a check and dropping it in the mail.


5. Is Automatic Bill Payment confidential?

    A) Yes, both the City of East St. Louis and our financial institutions are required to keep your banking information confidential.


6. Will I still receive an City of East St. Louis monthly invoice?

    A) Yes.


7. What are my payment choices with Automatic Bill Payment?

    A) You can choose to pay your bill with an automatic monthly checking account debit, savings account debit, or a credit card charge. We accept MasterCard, Discover, American Express and VISA.


8. When will my checking account or credit card be charged?

    A) Your credit card or checking account will be charged on the payment due date. If your due date falls on a weekend or holiday it will then be charged the following business day.


9. How will I know when Automatic Bill Payment has been activated?

    A) Once automatic draft has been activated you will see the following message on your bill: 'Do Not Pay, Your Bank Will Pay On Due Date'.


10. What if I change banks or accounts while on Automatic Bill Payment?

    A) You should contact City of East St. Louis Customer Care at 1-800-955-6598 and tell us that your bank account information has changed. The representative will send out a new authorization form to be completed and mailed back to us. Upon receipt of the authorization form your City of East St. Louis account will be updated with the new banking information. In the interim you may need to pay your City of East St. Louis invoice using another payment option.


11. How do I change my banking information online without calling?

    A) You will need to fill out the update information form and mail it back, once the new information is received your account will be updated. You can download this form here and fax it to us at: 1-888-470-1902 or mail it to the following address:


City of East St. Louis
PO Box 21043
Tulsa, OK74121-1043

12. What if my bank returns a payment?

    A) Payments may be returned by a financial institution for insufficient funds, closed accounts, or other reasons. If your payment is returned for any reason City of East St. Louis reserves the right to discontinue your participation in the Automatic Bill Payment program. Your financial institution may also charge fees for rejected payments.


13. How do I cancel Automatic Bill Payment?

    A) You can fill out an online cancellation form and submit here, or you can download the cancellation letter and fax it to us at 1-888-470-1902 or mail it to the following address:

City of East St. Louis
PO Box 21043
Tulsa, OK74121-1043

**Please allow 30 days for your request to take effect**

14. What if I don't agree with the amount charged through Automatic Bill Payment?

    A) If for any reason you wish to dispute your billing you can contact City of East St. Louis Customer Care at 1-800-955-6598. Any adjustments to your account will be reflected on your next invoice.


15. How Do I sign up for Automatic Bill Payment?

    A) Simple
(1) just use the links below to find the payment method that you wish to use.
(2) download a printable authorization form and mail it to us at the address listed above or fax it to us at 1-888-470-1902.


15. Still have questions?

    A) Send us an email or call our Customer Care center at 1-800-955-6598